Privacy Policy
At Resonate Health, we value your privacy and are committed to treating your information with care and respect.
Our mission is to provide educational wellness resources, memberships, personalized tools, and community experiences to support your healing journey. We do not sell your personal information.
Who We Are
Resonate Health is an interactive wellness platform offering educational resources, memberships, assessments, personalized programs, live and recorded experiences, and related services.
Our website is located at https://resonate.health.
Information We Collect
Depending on how you use the Platform, we may collect information you voluntarily provide, including:
- Name and contact information
- Account and membership information
- Billing and payment information (processed by third-party payment providers)
- Assessment responses
- Journal entries
- Personalized program information
- Uploaded files, images, and documents
- Communications and support requests
- Participation in live events and community experiences
- Chatbot or AI-assisted interactions
- Other information you choose to provide
We may also collect certain technical information automatically, including:
- IP address
- Browser and device information
- Login activity
- Cookies and similar technologies
- Website usage and analytics information
How We Use Your Information
We use information to:
- Operate and improve the Resonate Health Platform
- Provide memberships, products, and services
- Generate personalized recommendations and programs
- Process payments and manage subscriptions
- Communicate with you
- Provide customer support
- Maintain website security and performance
- Improve the user experience
- Comply with legal obligations
Privacy Within the Platform
Information you share through assessments, journals, uploads, personalized programs, or communications is intended to remain private within Resonate Health.
Authorized administrators may access information when reasonably necessary to:
- Provide services and support
- Assist with technical issues
- Maintain and improve the Platform
- Ensure compliance with our policies
- Protect the security of the Platform
- Comply with legal obligations
We do not sell your personal information. We may use data (e.g. age, etc.) you provide for pooled statistical purposes, but without identification of you as part of the pool or as to any specific data.
Third-Party Service Providers
We use trusted third-party providers to help operate our Platform. These providers may assist with services such as:
- Payment processing
- Website hosting
- Analytics
- Email communications
- Scheduling
- Video conferencing
- Cloud services and storage
- Security and spam prevention
- Artificial intelligence and automation tools
These providers may process information on our behalf as necessary to provide their services.
Cookies and Analytics
Our website uses cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Improve website functionality
- Analyze website performance
- Enhance security
- Better understand how our Platform is used
You may adjust your browser settings to limit or disable cookies; however, some features of the Platform may not function properly.
Live Sessions and Community Experiences
Certain memberships and offerings may include live or recorded sessions.
By participating in live events, community gatherings, or virtual experiences, you understand that recordings may occur. We make reasonable efforts to inform participants when sessions are being recorded.
We encourage all participants to respect the privacy and confidentiality of others.
Artificial Intelligence Tools
Resonate Health may utilize artificial intelligence (“AI”) tools to help provide educational information, recommendations, and personalized experiences.
AI-generated responses are intended for informational and educational purposes only and may contain inaccuracies or omissions. They should not be considered medical advice or a substitute for professional judgment.
Data Retention
We retain information for as long as reasonably necessary to:
- Provide our services
- Maintain member accounts
- Comply with legal and financial obligations
- Resolve disputes
- Protect against fraud or misuse
- Maintain backups and business records
Your Choices
You may:
- Update your account information.
- Request a copy of certain personal information we maintain.
- Request deletion of personal information where reasonably practicable.
- Cancel your membership at any time in accordance with our Terms of Service.
Certain information may be retained as required or permitted by law.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to help protect the information entrusted to us.
However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Resonate Health is intended primarily for individuals 18 years of age or older. Individuals under the age of 18 may only use the Platform with the involvement and consent of a parent or legal guardian.
International Users
Resonate Health is operated from the United States. By using the Platform, you understand that your information may be transferred to and processed in the United States.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us through the contact information available on our website.
Thank you for trusting Resonate Health to be a part of your healing journey.
